Lotus Grove Info

we want you to enjoy your visit…

Make Your Experience the Best it can be…

A visit to Wellness at Lotus Grove is your experience and our first consideration is your personal comfort and relaxation. Please let us know, at any time during your visit, if you are in need of anything or we could be doing something better. We welcome any comments or suggestions.

Arrival: Please arrive 5-10 minutes prior to your appointment time to relax and prepare yourself. We regret that late arrivals may not receive their full appointment time.

Chemical Sensitivities:

Many people today (including some of our staff) have sensitivities to perfumes, cologne, hair care products and heavily scented body care products. We ask that you respect these issues by not wearing perfumes or scented products and not applying them while in a
treatment room or locker rooms. Lotus Grove uses pure aromatherapy oils rather than synthetic products in our services for this reason.

Baby On Board:

If you are pregnant or believe you may be, please inform us when scheduling your appointments. Some services may be contra-indicated for pregnant women, especially within the first trimester of a pregnancy. Though massage is wonderful during pregnancy and we have
trained staff for your services, we suggest getting your doctor’s approval before making an appointment.

For Your Comfort:

Standards of draping with sheets and towels are used to ensure modesty and comfort for both you and your service provider, we also have rooms and tables designed for physically challenged individuals, please let us know when making your appointment if extra time
and/or assistance will be needed.

Cancellation Policy:

We require a 24 hour notice of cancellation or service/time change of schedule appointment. We will charge 15% of the value of your service/s cancellations or ‘no- shows’ of less than 24 hours.

Cellular Phone Use:

We try to provide an environment for our guests to relax in – for this reason, if you must have your cellular phone  with you, we ask that you set these devices to ring on ‘silent’. We also ask that any cellular phone conversations, including any texting, be held outdoors so that other guests are not disturbed.

Gratuities:

Optional

Smoke Free Environment:

We ensure a healthy environment for our clients, guests, and staff. Please refrain from smoking in the spa or on the property.

Have a very blessed day.